Own escalations from our Tier 1 desk and be the calm, capable voice clients trust when something breaks.
What you'll do
- Resolve escalated tickets across Windows, macOS, networking, and cloud identity
- Meet response and resolution SLAs and keep clients informed throughout
- Document fixes and improve runbooks so the whole team gets faster
What you bring
- 3+ years in an MSP or internal IT support role
- Strong troubleshooting across endpoints, Microsoft 365, and networking
- Excellent written communication with non-technical stakeholders
Apply for this role
Tell us a little about yourself and we'll be in touch.